FAQs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to cooltouchofficial@gmail.com .

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FAQs

You can shop from our online store without creating an account and can place an order with checkout. However, creating an account will make your shopping process easier.

Click on ‘Create an Account’ mentioned on our homepage, and you will be promoted to a page on which you will be required to fill out personal details in order to create your account.

Yes, you can edit or add a new shipping address by logging in to your account. Please sign in and click on ‘My Account’. You will be able to edit/update your details in your account and save them for future orders. In case your order is confirmed and you wish to change the delivery address, please contact our customer service immediately. The requested change will be carried out in the event the order is not processed.

Click on ‘Forgot Your Password’ available on the login/sign-up page. Enter your email address and click on ‘Reset Password’. A set of instructions will be sent to your registered email ID to reset your password. After your credentials have been verified, you will be able to create a new password.

Following are the steps to place an order successfully:→ When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart. You can add as many items as you wish to buy.→ After you have finished browsing and click on ‘proceed to checkout' you will be promoted to a page on which you will pick a payment method available. You will receive an email/SMS of a sales invoice that verifies that we have received your order. Your order will be confirmed via phone call by our Customer Service and proceeded to delivery

You will be provided with a tracking ID in order to keep a track of your order. Domestic orders normally take 3-6 days to arrive; whereas, international orders normally take 10-15 days to arrive.

Your order cannot be canceled once you check out. However, you can cancel the order when you receive a verification call from our Customer Service. The exchange Policy shall apply once the order has been placed.

Yes, you can place your order on WhatsApp or phone call on our number +92 3258846218.
If you haven’t received a sales invoice via email within an hour it means your order hasn’t been successfully placed, please contact us at cooltouchofficial@gmail.com or you may call us at +92 325 8846218 for further assistance.
You can contact our customer service to know the status of your order via emailing us at cooltouchofficial@gmail.com or you may call us at +92 325 8846218

Technical Questions

You will be contacted by the courier service agent 8 hours before the delivery time, if you fail to receive your order on your doorstep, the agent will attempt to contact you again. Your order will be automatically canceled if you fail to receive the order the second time
You will have to place a new order and cannot add more items to the order that has been processed. However, if the order has not been processed you may contact us and we may be able to help modify your order
Following are the payment options available to shop at our online store; Cash on Delivery (For domestic clients only) and Online Payment
The order will only be processed once the payment has been received in our account. If you’re unable to make the online payment, please contact our customer service department.
If you choose Cash on Delivery as a payment method on the checkout page, it means you’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.
No. It is a service offered only to domestic clients (within Pakistan)
Please read our refund policy for the details on returns and exchanges
No. The prices are exclusive of delivery and shipping charges.
Yes. All payment information submitted by our customers is kept confidential. All Credit Card and Debit Card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information
Unable to find satisfactory answers ? Contact Support